CHRLCK Women’s 3 In 1 Thick Hiking Fleece Jacket Waterproof Winter Windbreaker Outdoor Warm Camping Jacket Women Windproof Coat

Where We Ship
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
At this time, we are not yet shipping internationally. As we grow in a conscious and sustainable way, we look forward to extending our reach beyond U.S. borders in the future.

We do not ship to P.O. Boxes, APO/FPO, or U.S. territories. This helps reduce lost shipments, unnecessary re-routing, and avoidable waste.

Processing Time
Once your order is placed and payment is confirmed, we begin preparing your items with care.

Orders placed before 2:00 PM EST (Mon–Fri) typically begin processing the same day.
Orders placed after 2:00 PM EST, on weekends, or on holidays begin processing the next business day.
During high-demand seasons, processing may take an additional 1–2 business days.
Each package is packed with care, and we do our best to minimize waste throughout the process.

Estimated Shipping Time
Once your order leaves our facility, it typically arrives within 3–5 business days.

Delivery times may be affected by:

Remote or rural delivery addresses
Weather-related interruptions
Carrier delays
Holiday-related volume surges
If your order has not arrived by the 7th business day after shipment, please contact us and we’ll assist you.

Our Delivery Partners
We partner with reliable carriers who align with our values and service standards, including:

USPS
UPS
FedEx
Our systems select the most efficient route based on your delivery location and current carrier conditions, aiming for both reliability and reduced impact where possible.

Shipping Cost
We keep shipping simple and transparent:

Flat Rate: $6.99 for all U.S. orders.
No hidden handling fees at checkout.
From time to time, we may offer free or promotional shipping. Be sure to keep an eye on your email for updates and special offers.

Order Tracking
Once your order ships, you’ll receive a tracking email with real-time updates so you can:

See when your order has been dispatched
Follow its journey to your address
Confirm when it’s delivered
If tracking has not updated after 72 hours, please reach out and we will look into it with the carrier.

If Something Goes Wrong
We’re here to help if:

Tracking has not updated in over 5 days.
Your order is marked “delivered” but you have not received it.
Your items arrive damaged, defective, or incomplete.
It has been 7 business days since shipment and your order has still not arrived.
Email us at
support@stagshopper.com.
We typically respond within 1 business day and will work with you and the carrier toward a fair resolution, which may include a replacement, refund, or carrier investigation depending on the situation.

Our Commitment to Sustainable Shipping
We are continually working toward more conscious shipping practices:

Eco-conscious packaging: Whenever possible, we use recyclable or biodegradable materials.
Thoughtful logistics: We prioritize efficient shipping routes and partner with carriers that are actively improving their environmental impact.
Less waste, smarter moves: We aim to reduce unnecessary trips, returns, and packaging waste.

Returns & Exchanges – Stagshopper
We appreciate you choosing Stagshopper and hope you love your purchase. If something doesn’t feel right, our return and exchange process is designed to be clear and customer-friendly. Just follow the guidelines below and we’ll work it out together.

What Items Are Eligible for Return?
We accept returns on most items, as long as they meet all of the following conditions:

The product is unused, unworn, and in original condition.
All original tags and labels are still attached.
The item is returned in its original packaging.
You provide proof of purchase, such as an order number or confirmation email.
Returns that do not meet these conditions may not qualify for a refund or exchange.

Return Period
You may request a return within 30 days from the date you receive your item.
If more than 30 days have passed, we are generally unable to accept the return. However, you can still contact us in case of special circumstances, and we’ll review it individually.

How to Start a Return Request
To begin a return, email us at
support@stagshopper.com
and include:

Your order number and full name
A brief explanation of the reason for the return
Proof of purchase (e.g., order confirmation)
A photo or video of the product (especially helpful for damaged or incorrect items)
Once we receive your request, we will review it within 72 hours and reply with the next steps and return instructions.

Return Shipping Costs
Here’s how return shipping works:

If you received the wrong item, a damaged product, or a defective item, we will cover the cost of return shipping.
For all other returns (such as change of mind, incorrect size ordered, or style preference), you are responsible for return shipping costs.
We recommend using a tracked shipping method so the package does not get lost in transit.
Please note that original shipping charges are non-refundable.

Exchanges
We’re happy to arrange an exchange in situations such as:

The item arrives damaged or defective.
The size or variant received is different from what you ordered.
There is a clear manufacturing flaw.
If you’d like an exchange, email us at
support@stagshopper.com
with a short explanation and relevant photos, and we’ll guide you through the process.

Refunds
If your return is approved for a refund, it will be issued to the original payment method used at checkout.
Refunds are typically processed within 5–7 business days after we receive and inspect your returned item.
Your bank or payment provider may require additional time before the funds appear in your account.

Important Notes
Returns sent without prior approval may be delayed or denied.
Returned products must meet the eligibility guidelines above to qualify for a refund or exchange.
We do not accept returns for items marked Final Sale, Custom Orders, or Gift Cards, unless they arrive damaged or incorrect.
If an item is returned in used condition, or without original packaging and tags, we may apply a restocking fee or decline the return.

Payment Methods
At Stagshopper, we accept all major credit cards, including Visa, Mastercard, and PayPal. Please note that full payment must be completed before we can process and ship your order.

Upon receiving your order, we will perform a standard authorization check on your payment card to ensure there are sufficient funds to complete the transaction. Your card will be charged once the authorization is approved. The funds received will serve as a deposit for the total value of the goods you are purchasing. Once your order has been dispatched and a confirmation email is sent, the amount paid will be considered full payment for the items listed in the confirmation.

As our products are personalized and hand-crafted to your specific design and requests, production will only begin after your payment has been confirmed.

To complete your payment, simply click on the “Proceed To Checkout” or “PayPal Checkout” buttons on our website. You will then be redirected to the payment-processing website, where you can pay using either your credit card or PayPal account. The payment will be processed by PayPal, and the transaction will appear on your credit card statement as PayPal.

Refunds will be issued to the original payment method, whether via PayPal or your credit/debit card.

We ensure that your credit card information is not processed through or stored on stagshopper.com servers, and no details are shared with third parties.