At Stagshopper, operated by JOSE ASPEN ROSE SVENDSEN LLC, we process orders quickly to ensure your winter gear arrives as fast as possible. Because we aim for efficiency, there is a limited window of time to cancel or make changes to your order. Please review our policy below to understand your options.

1. ORDER PROCESSING OVERVIEW

• Handling Time: 1 – 3 business days (Monday – Friday).
• Order Cut-off Time: 5:00 PM (EST).
• Orders are transmitted to our fulfillment center immediately after the cut-off time to begin the quality control and packing process.

3. ORDER CHANGES (PRODUCT, SIZE, OR QUANTITY)

If you realize you selected the wrong size, color, or quantity for your hoodie, jacket, or sweater:

• Changes can only be made if the order has not yet entered the processing stage.
• Please contact our Arizona support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order is sent to our fulfillment team.

4. SHIPPING ADDRESS CHANGES

Accuracy is vital for successful delivery. If you need to update your shipping address, please notify us within the 12-hour window. Stagshopper is not responsible for orders shipped to an incorrect address provided by the customer if the change request was received after the package was processed.

6. DUPLICATE ORDERS

Sometimes technical glitches result in duplicate orders. If you accidentally placed two identical orders, please contact us immediately. We will cancel the duplicate order and issue a full refund, provided it has not been processed for shipment.

7. PAYMENT & TRANSACTION ISSUES

Failed Payments: If your payment fails or is declined by your bank, your order will not be processed. Please ensure your billing information matches your card records exactly.

Price Adjustments: Prices are subject to change. We do not offer price matching or retroactive discounts if a product goes on sale after your order is placed.

8. PRODUCT AVAILABILITY & STOCK CHANGES

In rare cases, a specific winter item may become unavailable after you place your order. If this happens, we will notify you immediately via email. You will have the option to: Replace the item with an alternative, wait for a restock, or receive a full refund for the unavailable item.

9. SECURITY & FRAUD PREVENTION

To protect our customers, Stagshopper uses advanced fraud detection systems. We reserve the right to cancel any order that appears suspicious or fraudulent. In such cases, we may verify your identity; if we do not receive a response within 48 hours, the order will be canceled and refunded in full.

10. HOW TO SUBMIT A REQUEST

For all cancellation or change requests, please provide:

12. POLICY UPDATES

Stagshopper reserves the right to modify this policy at any time to reflect changes in our fulfillment process. Any updates will be posted on this page. By placing an order on stagshopper.com, you acknowledge that you have read and agreed to this Cancellation & Change Policy.

Thank you for choosing Stagshopper for your premium winter apparel.