At Stagshopper, we want you to be completely satisfied with your winter wardrobe. If your hoodie, jacket, or sweater isn’t the perfect fit or doesn’t meet your expectations, we are here to help. Our return and refund process is designed to be fair, simple, and transparent.

2. ELIGIBILITY FOR RETURNS

To qualify for a return, your item must meet the following criteria:

• Condition: The item must be new, unworn, unwashed, and in the same condition that you received it.
• Tags & Packaging: All original tags must remain attached. The item should be returned in its original packaging.
• Proof of Purchase: A receipt or proof of purchase (order number) is required.

3. NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items that show clear signs of use (wear, stains, odors).
• Items damaged by the customer due to improper care or handling.
• Items missing original tags or packaging.

4. HOW TO INITIATE A RETURN

To start a return, please follow these steps:

1. Contact Support: Email us at support@stagshopper.com with your Order Number and the reason for the return.
2. Approval: Our team will review your request within 24-48 hours. If approved, we will provide you with a Return Authorization and instructions on where to send your package.

5. RETURN SHIPPING INSTRUCTIONS

6. RETURN FEES & RESTOCKING

Restocking Fee: $0.00 (We do not charge any restocking or processing fees).

Return Shipping Cost: Customers are responsible for paying the shipping costs for returning an item (except in cases of damaged or incorrect items).

7. REFUND PROCESS

Once your return is received and inspected:

• We will send you an email to notify you that we have received your returned item and whether your refund is approved.
• Method: Approved refunds will be processed back to your original method of payment (Credit Card, PayPal, etc.).
• Timeline: Please allow 5 – 10 business days for the refund to reflect in your account, depending on your bank’s processing time.

8. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need assistance with sizing for your new order, please contact our support team.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or not what you ordered:

• Please contact us at support@stagshopper.com within 7 days of delivery.
• Include photos of the defect or the incorrect item.

In these cases, Stagshopper will cover all costs for the replacement or provide a full refund, including original shipping costs.

10. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@stagshopper.com.

11. ORDER CANCELLATIONS

You may cancel your order within 12 hours of purchase. Once the order has entered the processing/handling phase, we are unable to cancel it. In that case, you will need to follow the standard return process after the item arrives.

12. POLICY UPDATES

Stagshopper reserves the right to modify this policy at any time. Changes will take effect immediately upon their posting on the website. We encourage you to review this page periodically.

By purchasing from Stagshopper, you agree to the terms of this Return & Refund Policy.